Knowledge Hub

Stay ahead with expert insights, best practices, and thought leadership in ServiceNow optimization and agentic development

Latest Blog Articles

Expert insights and best practices from our team

ServiceNow

ServiceNow ITSM Best Practices: A Complete Guide for 2024

Discover the essential strategies and configurations that top-performing organizations use to maximize their ServiceNow ITSM implementation and achieve exceptional service delivery results.

By Sarah Chen, ServiceNow Architect December 15, 2024
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AI Development

The Future of Agentic Development: Autonomous Code Generation

Explore how AI agents are revolutionizing software development with autonomous code generation, intelligent testing, and self-healing systems that reduce development time by up to 70%.

By Marcus Rodriguez, AI Engineering Lead December 12, 2024
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Digital Transformation

Digital Transformation ROI: Measuring Success in ServiceNow Implementations

Learn how to define, track, and optimize key performance indicators that demonstrate tangible business value from your ServiceNow transformation initiatives.

By Jennifer Kim, Principal Consultant December 8, 2024
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Case Study

How a Fortune 500 Company Achieved 60% Ticket Reduction

Deep dive into the strategic approach, technical implementation, and change management practices that enabled a global financial services firm to transform their IT operations.

By David Park, Solution Architect December 5, 2024
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AI Development

Building Self-Healing Systems with AI Agents

Discover how intelligent agents can monitor, diagnose, and automatically resolve system issues, creating resilient applications that maintain high availability with minimal human intervention.

By Lisa Thompson, AI Research Director December 1, 2024
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Industry Insights

ServiceNow in Healthcare: Navigating HIPAA Compliance

Essential guidelines and proven strategies for implementing ServiceNow in healthcare environments while maintaining strict compliance with HIPAA regulations and patient data protection.

By Dr. Robert Williams, Healthcare Solutions Lead November 28, 2024
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Whitepapers & Research

In-depth analysis and strategic guidance

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The State of Enterprise Service Management 2024

Comprehensive research report analyzing current trends, challenges, and opportunities in enterprise service management across industries.

42 pages PDF Download
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Agentic AI in Software Development: A Strategic Guide

Strategic framework for implementing AI agents in development workflows, including ROI analysis and implementation roadmaps.

36 pages PDF Download
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ServiceNow Implementation Maturity Model

Assessment framework to evaluate your organization's ServiceNow maturity and develop targeted improvement strategies.

28 pages PDF Download
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Digital Transformation ROI Calculator

Interactive tool and methodology guide for calculating and projecting return on investment for ServiceNow and AI transformation projects.

Interactive Tool Excel Template
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Webinars & Events

Join our expert-led sessions and interactive workshops

Upcoming Webinars

JAN 15

ServiceNow HRSD: Transforming Employee Experience

Learn how to implement and optimize ServiceNow HR Service Delivery to create exceptional employee experiences and streamline HR operations.

1:00 PM EST 60 minutes Free Registration
Register Now
JAN 22

Building Your First AI Agent Development Pipeline

Hands-on workshop demonstrating how to set up autonomous development workflows with AI agents for faster, higher-quality software delivery.

2:00 PM EST 90 minutes Live Demo
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On-Demand Recordings

ServiceNow Security Operations: Best Practices

Comprehensive guide to implementing and optimizing ServiceNow SecOps for enhanced security incident response and threat management.

45 minutes Expert Panel Available Now
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AI-Powered Quality Assurance Revolution

Discover how AI agents are transforming software testing with intelligent test generation, execution, and self-healing test suites.

60 minutes Technical Deep Dive Available Now
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Digital Transformation Success Stories Panel

C-level executives share their transformation journeys, challenges overcome, and measurable business outcomes achieved.

75 minutes Executive Panel Available Now
Watch Now

Resource Library

Additional tools and templates for your transformation journey

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Implementation Checklist

Comprehensive checklist for ServiceNow implementation projects

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KPI Dashboard Templates

Pre-built dashboard templates for tracking transformation success

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Business Case Template

Template for building compelling business cases for digital transformation

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Configuration Guides

Step-by-step configuration guides for common ServiceNow modules

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AI Development Toolkit

Essential tools and frameworks for agentic development implementation

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ROI Calculator

Interactive calculator for projecting transformation ROI

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