Privacy Policy

1. Overview

AIQO Labs, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aiqolabs.com, use our services, or interact with us in other ways.

This policy applies to all information collected by AIQO Labs through our website, email communications, and other interactions. By using our services or providing information to us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, job title, company name
• Professional Information: Industry, company size, role, project requirements
• Communication Content: Messages, inquiries, feedback, and other communications
• Account Information: Login credentials, preferences, and account settings
• Career Information: Resume, cover letter, employment history (for job applications)
• Event Information: Registration details for webinars, workshops, or events

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent, click patterns, referring website
• Location Information: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and referral sources
• Social media platforms (when you interact with our content)
• Professional networking sites (LinkedIn)
• Marketing and analytics service providers
• Public databases and directories

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide ServiceNow consultancy and agentic development services
• Respond to inquiries and provide customer support
• Process and fulfill service requests
• Manage and maintain our relationship with you

3.2 Communication

• Send newsletters, updates, and marketing communications
• Provide information about new services, events, and resources
• Send transaction-related communications
• Respond to your questions and requests

3.3 Website and Service Improvement

• Analyze website usage and user behavior
• Improve our website, services, and user experience
• Develop new features and offerings
• Conduct research and analytics

3.4 Legal and Business Operations

• Comply with legal obligations and regulatory requirements
• Protect our rights and prevent fraud
• Enforce our terms of service
• Process job applications and manage recruitment

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication services
• Analytics and data processing
• Customer relationship management
• Payment processing and billing

4.2 Business Partners

With your consent, we may share information with business partners for:

• Joint marketing initiatives
• Collaborative service offerings
• Industry events and webinars

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and policies

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Multi-factor authentication
• Regular security audits and assessments
• Firewall and intrusion detection systems

5.2 Administrative Safeguards

• Access controls and user permissions
• Employee training on data protection
• Data handling policies and procedures
• Incident response planning

5.3 Physical Safeguards

• Secure data centers and facilities
• Environmental controls
• Physical access restrictions

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Enable personalized advertising and content
• Preference Cookies: Remember your settings and preferences

6.3 Third-Party Tracking

We may use third-party services for analytics and marketing:

• Google Analytics
• LinkedIn Insights
• Marketing automation platforms

6.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Correct inaccurate personal information
• Update your contact and preference information

7.3 Deletion

• Request deletion of your personal information
• Withdraw consent for data processing

7.4 Marketing Communications

• Opt-out of marketing emails
• Unsubscribe from newsletters
• Manage communication preferences

7.5 Exercising Your Rights

To exercise these rights, contact us at [email protected]. We will respond within 30 days and may require verification of your identity.

8. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing services and support

8.1 Retention Periods

• Customer Data: Duration of business relationship plus 7 years
• Marketing Data: Until unsubscribed plus 2 years
• Website Analytics: 26 months
• Job Applications: 2 years after application

9. International Data Transfers

AIQO Labs operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

9.1 Safeguards

When transferring data internationally, we implement appropriate safeguards:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules
• Certification schemes

9.2 EU-US Data Transfers

For transfers from the EU to the US, we comply with applicable transfer mechanisms and ensure adequate protection for your data.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain consent for material changes where required by law

We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EU Representative

For individuals in the European Union, our EU representative can be contacted at:

Data Protection Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable laws.