Client Success Stories

Discover how organizations across industries have transformed their operations and achieved measurable results with AIQO Labs

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🏦

Global Investment Bank

Financial Services

Challenge

Legacy IT service management causing 3-day average ticket resolution and compliance issues across 15,000 employees globally.

Solution

Implemented comprehensive ServiceNow ITSM with Financial Services Operations, automated workflows, and AI-powered incident classification.

Results

60% Reduction in ticket resolution time
95% Compliance automation
$2.4M Annual cost savings
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🏥

Regional Healthcare Network

Healthcare

Challenge

Fragmented patient services across 12 hospitals with manual appointment scheduling and resource allocation inefficiencies.

Solution

Deployed ServiceNow Customer Service Management with HIPAA-compliant patient portal and AI-driven resource optimization.

Results

45% Improvement in patient satisfaction
30% Reduction in wait times
80% Process automation
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🏭

Global Manufacturing Corporation

Manufacturing

Challenge

Supply chain visibility gaps and reactive maintenance causing 20% unplanned downtime across 50 manufacturing sites.

Solution

Integrated ServiceNow ITOM with agentic AI for predictive maintenance and real-time supply chain monitoring.

Results

75% Reduction in unplanned downtime
40% Improvement in supply chain visibility
$8.5M Annual operational savings
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🛍️

National Retail Chain

Retail

Challenge

Disconnected customer service channels and inventory management issues across 500+ stores and online platforms.

Solution

Implemented omnichannel ServiceNow CSM with AI-powered inventory optimization and personalized customer journey automation.

Results

55% Increase in customer retention
25% Reduction in inventory waste
90% Customer query resolution rate
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💻

Fast-Growing Tech Startup

Technology

Challenge

Manual deployment processes and quality assurance bottlenecks limiting product delivery speed during rapid scaling phase.

Solution

Deployed full agentic development pipeline with autonomous code generation, intelligent testing, and self-healing CI/CD workflows.

Results

3x Faster deployment speed
85% Reduction in manual testing
99.9% System uptime achieved
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🏛️

State Government Agency

Government

Challenge

Citizen service requests taking weeks to process with paper-based workflows and limited inter-agency collaboration.

Solution

Modernized with ServiceNow Government Solutions, citizen portal, automated permit processing, and inter-agency workflow integration.

Results

70% Faster permit processing
88% Citizen satisfaction rate
50% Reduction in paper usage
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